Returns & Warranty Policy
Warranty Information
All products distributed by Topargee RV, Caravan and Marine Accessories (Topargee) are guaranteed by Topargee and the manufacturer of the goods. Our warranty period is 12 months from date of purchase with the exception of any items deemed as a clearance product. Any warranty claims are handled by the distributer of the goods.
All warranty covers manufacturing faults or defects in the original product. Damage or faults occurring from fair wear and tear, improper use, failure to follow instructions, failure to follow care and maintenance instructions, accidental damage, alterations, severe weather events, animals, insects and acts of god are not covered by warranty.
The first step before getting a warranty return is to contact Topargee via email (sales@topargee.com.au) or phone (0418 767 967) to speak to our technical team for first line investigation. This may include returning the product to Topargee for inspection. If the product is then found faulty, a replacement will be arranged.
If a product is found to be faulty within 14 days of delivery, and Topargee has confirmed notification within this time frame, Topargee will cover the cost of any shipping required to or from the original delivery location in order to resolve the issue.
If a product is found to be faulty after 14 days from delivery of Topargee, it is the customer’s responsibility to return the product to Topargee.
Change of Mind
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Please note we do not refund or exchange goods if you have a change of mind.
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Damaged in Transit
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If a product arrives and is damaged you must notify Topargee within 7 days of delivery, via email (sales@topargee.com.au) or phone (0418 767 967). Topargee will cover the cost of any shipping within this period. Outside of the 7 days it is the customer’s responsibility to cover all freight to and from, unless agreed by Topargee.
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Lost in Transit
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An item is deemed as ‘lost in transit’ once it cannot be tracked by the carrier for a period of 21 days. This time limit will start once Topargee has been advised of the non-delivery by the carrier. Once confirmation from the carrier is received that the goods are ‘lost in transit’, Topargee will send out a replacement order at Topargee’s own expense.
Returning a Product
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Should you need to return your product to Topargee, it is the customers responsibility to ensure the product is protected from damage during delivery. You will need to bubble wrap and enclose the product in a hard casing of some form (ie cardboard). All returns must be tracked and tracking number sent to Topargee on the day the item has been shipped.
Topargee take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.
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International Returns
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Once you have followed the Warranty steps, Topargee will advise the return of goods process. If advised to return your product, as an international customer you will need to return your item by post using any international postal service or courier.
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Topargee recommend you mark your parcel as ‘returned goods’ to avoid customs delays.
On international orders, we will not reimburse the cost of return shipping, or accept liability for customs duties or taxes.
All returns must be shipped to:
Topargee
PO Box 812
Labrador QLD 4215
Australia
Any rights you have under this policy in relation to your Topargee product are additional to any rights you may have under consumer laws.